What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Wonderful people. They treated me with such kindness and were very professional but not snobby by any means. They explained everything to me before the testing and doing the testing. The office and facility was clean and comfortable. Even when I called back the next day with concerns they called...

Luther Ward, on Google

Oh I love it here. I feel cared for, heard, and treated with so much dedication and respect. I’d give 10 stars if I could.

traci4adonai, on Google

Very friendly and professional staff. I was visiting from out of town and didn't have an appointment. They were able to accommodate me, exceeding my expectations. Would definitely recommend this office. My experience was unsurpassed, and I couldn't be happier. I'm grateful for their services.

Steve Lambert, on Google

I am very satisfied with the quality of service at the NewSound Hearing Center in Eagle Pass, Texas. I give them five big STARS, for every thing they do to help me. I recommend them to anyone who has Hearing problems, they will attend everyone with quality service and help...

Leonardo G. Perez, on Google

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